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Club Marine

Club Marine Boat Insurance Australia - Australia's largest boat and pleasure craft insurance provider. Get boat insurance quotes or pleasurecraft insurance

It is now more than 35 years since Club Marine Ltd (ABN 12 007 588 347) was established to provide a unique insurance product, specialising in pleasure craft.

Club Marine is unique. When you arrange insurance for your boat with Club Marine you are not just a number on a policy - you become a member of a club and you receive an individual card that entitles you to a whole range of exclusive services and benefits.

This is all part of joining the Club - but the most important thing is that you can enjoy your boating knowing that you and your family are well protected and that your insurance plan has been designed by boating people for boating people. Club Marine has grown over the years to where it is now the largest pleasure and commercial leisure craft underwriting agency in Australia.

For added peace of mind, it is reassuring to know that Club Marine Boat Insurance is underwritten by one of Australia's largest insurers, Allianz Australia Insurance Limited (ABN 15 000 122 850), one of the country’s largest insurance providers.

General Insurance Code of Practice - providing you with even better service
The General Insurance Code of Practice was developed by the Insurance Council of Australia to further raise standards of practice and service across the insurance industry.

We keenly support the standards set out in the Code.

You can obtain more information on the Code of Practice and how it assists you by contacting us directly on 1300 665 463 or alternatively by visiting the Insurance Council of Australia Limited website.

Dispute resolution process – helping you solve any problems
Disputes are not an everyday occurrence in our organisation. We strive to do things the right way and keep our customers happy.

Sometimes though, disputes do occur and when this happens, our objective is to resolve any disagreement as amicably and as quickly as possible. We believe that the best way to achieve this is to provide you with the opportunity for an unbiased review of the issue.

Here is what to do if a dispute arises
Regardless of whether the dispute involves our staff, an agent, a loss adjuster, assessor or investigator, simply contact us and ask to speak to the team leader of the section handling your claim or policy. If you are not satisfied with the outcome, ask to be referred to the Dispute Resolution Representative and provide the details of the issue concerning you. Within the organisation we have established a dispute resolution process through which a senior officer with independent decision making authority will review the matter for you.

This person will write to you within 15 working days advising the outcome of the review and reasons for their decision.

If you are not satisfied with the outcome of this process and your dispute;
concerns a claim
Our reply will include a brochure informing you of your option to contact the insurance industry’s external independent complaints scheme as an impartial and authoritative alternative to litigation.
does not concern a claim
Our Dispute Resolution Representative will advise you of other alternatives available in our letter to you.

Allianz Australia Limited (ABN 21 000 006 226) through its subsidiaries, offers a wide range of insurance and risk management products and services. These include:
Personal insurance such as home & contents, motor, boat, travel and CTP and Life insurance such as Consumer Credit, Lifestyle Protection and Term Life
Industrial and Commercial insurance e.g. farms, businesses, transport, trades and services
Corporate insurance e.g. marine, construction, liability, professional indemnity, property, transport and machinery
Public and Products Liability
Workers’ Compensation
Loss Control and Risk Management strategies
Key Facts
Operates throughout Australia and New Zealand
Employs approximately 3,000 staff
Has a combined premium income of over A$2.4 billion
Has investment assets of approximately A$5.3 billion (at 31/12/05)

The main subsidiary, Allianz Australia Insurance Limited (ABN 15 000 122 850):
Australia's forth largest general insurance provider
Provides some form of insurance cover for more than half of Australia's top 50 BRW-listing companies (2004)
Has over 2 million policyholders
Is one of the leading private Workers' Compensation insurers in Australia
Provides Workers' Compensation cover for approximately one in five Australian employees
Specialist Brands and Services
Club Marine - Australia's leading distributor of pleasure craft insurance
Hunter Premium Funding - The leading Premium Funding company in Australia and New Zealand, providing "Easy Cash Flow Solutions" for today's business community
Allianz Life - Provides life insurance products to meet lifestyle needs

For more information, view the history of Allianz Australia.

Club Marine
40 The Esplanade
Brighton Victoria 3186

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